FAQ's: Frequently Asked Questions

When can I register with Generations U.S.?

If you are 18 years of age or older, you can complete the Generations U.S. registration process.  Visit the Registration tab for the necessary forms or simply call us to begin the registration process.

What is the cost to me and/or my family?

There is not fee to participate in the Generations U.S. donation program.  Generations U.S. provides removal from the place of passing through cremation at no cost to the family.

My loved one has passed, is it too late to become a donor?

Generations U.S. will work directly with the funeral home to help facilitate the donation.  Please contact us as quickly as possible to begin the donation process.

My loved one has entered into hospice care. Is it too early/late to call Generations U.S.?

If you or a loved one is making end-of-life decisions and is interested in donation, please call Generations U.S. to learn more and begin the donation process.  It is not too early or too late.

How long does it take to receive the cremated remains back after donation?

Typically, cremated remains are returned within 2-4 weeks.  To continue our commitment to quality, Generations U.S. returns cremated remains in an urn once the donation process has been completed.

Is there an age limit for donation?

All donors must be 18 years of age or older.  There is no upper age limit for donation.

I need more death certificates. Can I order them through Generations U.S.?

Death certificates are available through the Vital Statistics office of the county in which the death occurred.  Each county has a fee for additional copies.  Generations U.S. cannot provide additional copies.

What if my love one passes in the middle of the night? Who do I call?

The Generations U.S. line is answered 24-hours a day, seven days a week.  Please never hesitate to call if we can be of assistance.

What if my health changes, will that exclude me from becoming a donor?

With the Generations U.S. Guarantee, changes in health will not impact a donor who has pre-registered with the program.  It is important to register and share your decision with friends and family to ensure your wishes are fulfilled.